Service terms & conditions.

(1)Product coverage: Including Maxpower PV Inverters, Maxpower Storage Inverters, Maxpower Smart Energy Management Devices, Maxpower Monitoring Software, EV Chargers, Portable Power Station and Maxpower  Batteries and Accessories

(2)Country and Region coverage: All country and regions, including China Hong Kong special administration region, Macao special administration region, Taiwan, excluding mainland China ONLY. Warranty coverage is contingent upon the alignment of the country of sale, the country of installation, and the country of after-sales service.

(3)Warranty claim: In general, serial number(S/N）must be provided in order to claim warranty. Please store the original purchasing invoice/ installation documents or receipts carefully. Customers need to present it for warranty claim if required.

(4)Warranty period: The standard warranty period is from the date of installation on the installation certificate or no more than six months after the delivery date. A warranty extension may only be applied within a period of two years from the date of installation.

Maxpower service commitment

(1) The service hotline for Maxpower local service center varies, please check our local service center in your country/region. Our service hotline offering general inquiry, technical support, etc.

(2) Service email address: service@admin.com. Customer is suggested to contact Maxpower service representative in your country/region directly.

(3) Warranty period and service mode. We offer different service solutions for different product, see details on below table

Note: If warranty period was specified on sales order, then warranty period would obey to sales order.

(4) Installation and commissioning：Maxpower don’t offer installation service, don’t offer onsite debugging service for monitoring device. Maxpower can offer onsite commission service for big scale plant (inverter capacity＞500kw)

Response time commitment

Remote technical support service

(1) Offer 365*7*24h remote technical support service.

(2) Response in an hour once received telephone inquiry from customer. Response in 2 hour once received inquiry via email from customer.

(3) For devices returned for repair, repaired & dispatch in 3 business days once received.

Field service response

If there is field service obligation in contract, Maxpower will respond according to the contract.

Spare parts supplement scheme

(1) In accord with the sales record, Maxpower ensured a safe quantity of spare parts in each spare parts center. This helped us building a fast response of replacement requirement.

(2) With a safety level spare parts supplement, generally Maxpower can dispatch service replacement out in 2 business days.

(3) Once the agreed warranty period (5 years standard factory warranty, or extension warranty) had expired, Growatt can still offer spare parts to customer, with a price not exceed the previous order price on the contract. Customers are eligible to order any product spare part from Growatt. We would offer spare part in a reasonable price to ensure a stable performance of Maxpower products.

(4) If Maxpower is going to cease production of a product or accessory, Maxpower would inform the direct purchaser formally with at least 6 months leading time. 

Freight cost

(1) Maxpower takes on the freight cost for products under warranty (Note: this is only to the devices’ original selling country/region). Customers take on the custom clearance costs incurred.

(2) Customers take on t

Freight cost

(1) Maxpower takes on the freight cost for products under warranty (Note: this is only to the devices’ original selling country/region). Customers take on the custom clearance costs incurred.

(2) Customers take on the freight cost and other sort of related cost for warranty expired or voided products. 

he freight cost and other sort of related cost for warranty expired or voided products.